New hybrid solution combines Spyne’s Vini AI with CallSource’s expert service advisors to help dealerships answer every call, schedule more appointments, and deliver an exceptional customer experience.
CallSource has announced the launch of Zylo™, an AI-powered Service Concierge built specifically for automotive dealerships. Combining Spyne’s dealership-trained Vini AI with CallSource’s experienced service advisors, Zylo helps dealerships ensure every customer call is answered, every opportunity is captured, and every interaction receives the right balance of intelligent automation and human expertise.
Service departments face increasing pressure to manage unpredictable call volumes, staffing shortages, and rising customer expectations. Every missed call can mean a lost appointment, lower customer satisfaction, and reduced long-term retention. Zylo was designed to solve those challenges.
The platform answers calls immediately, understands why customers are calling, schedules appointments, answers common service questions, provides service status updates, and handles recall inquiries. When a conversation requires empathy, judgment, or more complex problem-solving, Zylo seamlessly transfers the customer to a live CallSource service advisor—along with the context of the conversation—so customers never have to repeat themselves.
The result is a seamless customer experience that combines the speed and consistency of AI with the trust and expertise of experienced people.
“For more than three decades, CallSource has helped dealerships improve customer conversations,” said Pogo Parr, CEO of CallSource Automotive. “With Zylo, we’re introducing a new model for service communications—one that combines the intelligence of AI with the experience of our service advisors. Dealerships no longer have to choose between automation and exceptional customer service. They can have both.”
“Vini AI was built specifically for dealership operations,” said Sanjay Varnwal, Co-founder and CEO of Spyne. “We’re excited to provide the AI intelligence behind Zylo, enabling dealerships to respond faster, manage higher call volumes, and create better customer experiences while keeping experienced people involved when it matters most.”
Unlike traditional call centers or standalone AI solutions, Zylo intelligently determines when automation creates efficiency and when human expertise delivers greater value. Routine interactions are handled quickly and consistently, while complex conversations receive personalized support from experienced CallSource advisors.
For dealerships, the result is higher appointment conversion, fewer missed opportunities, improved customer satisfaction, and a scalable service communications solution built for today’s automotive retail environment.
About Callsource:
CallSource Automotive helps dealerships increase service revenue, improve customer retention, and deliver exceptional customer experiences through intelligent customer engagement solutions. Backed by more than 30 years of automotive customer communication expertise, CallSource combines advanced AI technology with experienced automotive service advisors to help dealerships capture every customer opportunity, schedule more appointments, and build lasting customer loyalty. Its newest platform, Zylo, seamlessly blends dealership-trained artificial intelligence with human expertise to deliver faster, smarter, and more personalized customer interactions.
About Spyne:
Spyne is an AI-native automotive retail technology company founded by Sanjay Varnwal and Deepti Prasad. Spyne empowers automotive dealers with end-to-end digital solutions that eliminate inefficiencies, unlock more opportunities from their CRM, and accelerate vehicle sales. Today, Spyne supports over 3,000 dealerships worldwide in building AI-powered digital storefronts with premium merchandising and conversational agents that drive appointments through seamless lead handling and customer engagement. Serving dealerships and OEMs across the United States, Europe, EMEA, and APAC, Spyne is shaping the future of automotive retail with cutting-edge AI solutions. The company has raised over $25 million in funding from investors, including Vertex Ventures SEA and India, Accel, Storm Ventures, and Alteria Capital.
Visit: https://www.spyne.ai
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