Feature boosts efficiency and revenue by modernizing how shops handle appointment booking

Shop-Ware, a cloud-based shop management platform for independent auto repair shops, has announced its new Online Service Scheduler designed to make it easy for customers to schedule services on their own time while helping shops streamline operations.

Seamlessly integrated into the Shop-Ware platform, the scheduler enables customers to book services at their convenience and outside of business hours. The automated system allows shop staff to spend less time answering phones and dealing with scheduling. Fewer distractions and interruptions mean staff have more time to focus on other tasks.

“Shop-Ware’s new Online Service Scheduler is more than just a convenience – it’s a strategic tool that gives auto shops a distinct advantage in running their business,” said Rob Hough, EVP of the Aftermarket division at Vehlo, parent company of Shop-Ware. “This feature enhancement will empower shops to smooth out operational challenges, improve customer satisfaction, and drive additional revenue. We’re pleased to add it to Shop-Ware’s already robust system that’s loved by shop owners, their customers and technicians.”

Shop-Ware’s customizable Online Service Scheduler is a complete solution for managing time, interactions, and revenue streams. Beyond basic appointment scheduling, other benefits include:

24/7 availability: Today’s customer demands modern, around-the-clock conveniences such as online accessibility. No more missed calls – or even the need for a call!
Seamless integration: A directly integrated, unified calendar reduces manual updates and eliminates errors. From tracking openings to syncing workflows, organization is key.
Automated reminders: Sent via email or text, these notifications reduce no-shows and allow appointment changes to keep the shop schedule full.
Smart scheduling rules: The system prevents double bookings and ensures that technicians’ workloads are balanced.
Upsell Opportunities: Customers can be reminded of suggested services they previously declined, leading to increased ticket sizes and healthier vehicles.

To learn more about how Online Service Scheduler can transform shop operations, visit Shop-Ware.com.

About Shop-Ware

Founded in 2013, Shop-Ware delivers professional-grade innovation to independent automotive service providers. Shop-Ware is committed to developing sophisticated tools to help the automotive aftermarket thrive and grow. Industry-first features include fully digital, cloud-based repair orders with native vehicle inspections, rich media, and customer live chat; real-time shop workflow and "expeditor" dispatch; native parts allocation and tracking for each job in progress; parts gross-profit "optimizer" that automatically seeks and attains a parts GP target; advanced analytics across unlimited repair facilities, and much more. For more information on Shop-Ware, visit shop-ware.com.

Tagged: independent auto repair shop

Shop-Ware Debuts Fully Integrated Online Service Scheduler for Auto Repair Shops