Tirescanner, a tire e-commerce marketplace, announced it has recorded sales and customer growth of 400 percent in the 1st quarter of 2020. April and May have continued the same trend with the company predicting another record quarter.
“Our growth demonstrates that although use of cars may have diminished, there is still a demand out there,” says Mike Welch, Founder & CEO. “Drivers are shopping differently and looking for convenience, service and a safer ways to shop for their tires, as well as great value.”
Tirescanner attributes its success during this unprecedented period to two key factors — mobile installation, enabling a true contactless service, particularly important during this moment, and its obsessive approach to delivering excellent customer care. “Thanks to our concierge approach to caring for our customers, we’ve been able to deliver exponential growth during this most challenging time,” said Welch. “Our business model was developed to deliver mobile and store installations locally and quickly, and because of that our supply chain, retail partnerships and team of customer champions are well placed to deliver when most others cannot. These few months have really tested our process, and I am pleased to hear from our customers that we have passed with flying colors.”
Customer satisfaction is at the core of Tirescanner’s DNA, resembled by Lloyd Chatman, who noted “while other tire companies kept cancelling my online order during these challenging times, I was ready to give up and try my local tire store before I came across Tirescanner. They came through for me in a big way. I received and installed my tires within two days. Not only did they provide quick service but they were very easy to work with and very professional, they kept in touch with email and phone calls throughout the whole process.”
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