Pep Boys Service and Parts announced new services to highlight its continued operations as an essential business.
“In these uncertain times, one thing is certain – the health and safety of our customers and our employees will always be our priority,” said Brian Kaner, CEO-Service. “As we make service safer, we’re also making it simpler and more convenient for our customers whose lives and daily routines have changed significantly.”
Pep Boys has worked to eliminate physical contact between customers and team members in the new service process which includes the sanitary handling of vehicles and keys. The updates, which include Touchless Drop Offs, Mobile Pay and Extra Mile Care & Cleaning, help to make sure the process is as safe as possible without sacrificing quality of the service.
- Make an appointment online
- Park the vehicle at the Pep Boys Service & Tire Center
- Locate the key drop box outside of the building
- Place the key into the envelope with contact details on the front
- A Pep Boys Pro will be in touch to confirm service
- After service, when the vehicle is ready, Mobile Pay is an easy, safe and secure option
- A Pep Boys Pro sends the customer a link to the work order via text
- Following the link, the customer enters credit card information
- A confirmation text is received when payment is complete
Extra Mile Care & Cleaning
In addition to sanitizing all high-touch surfaces after the vehicle arrives at Pep Boys and before it departs, a Pep Boys Pro will also use seat and steering wheel covers and floor mats, and personal protective equipment throughout the service.
Making repairs possible
Because sometimes repairs are unavoidable and it’s an economically uncertain time, Pep Boys has partnered with Synchrony to offer 12 Months special financing on purchases of just $499 or more1 on the Pep Boys Synchrony Car Care Credit Card through May 31, 2020. Customers can use the card on a qualifying parts or service purchase and there is no penalty for customers that pay in full before the promotional period is up.
Connecting with our customers
Pep Boys Parts CEO Chris Cox and Service CEO Brian Kaner said in a letter to customers recently, “For almost 100 years, it’s been our privilege to serve you through good times and bad, and we will continue doing everything we can to meet the challenges that lie ahead of us. We are thankful for our hardworking Team Members and proud of their commitment to continue to serve you.”
For customers that rely on Pep Boys for parts, Curbside Pick-Up is available, in locations where permitted. Customers order and pay for the parts needed on www.pepboys.com. Pep Boys parts specialists will pull the order and prepare it for pickup. Once a customer arrives at the Pep Boys location, they will simply receive the part(s) without ever having to enter the store or have direct contact with an associate.