What dealers need to know about Hankook Ventus recall
Hankook Tire is recalling almost 47,000 of its Ventus S1 Noble 2 premium ultra-high-performance tires after problems with possible sidewall cracks.
The affected tires are sizes 245/45R18 96W, 245/40R19 94W and 275/35R19 96W.
The 245/45R18 96W tires were manufactured between May 20, 2013, and February 14, 2015. The 245/40R19 94W and 275/35R19 96W sizes were manufactured between May 22, 2013, and February 14, 2015.
Hankook reports sidewall cracks, loss of air
The tires were supplied as original equipment for the 2015 Hyundai Genesis but have also been sold as replacement tires. The affected tires may develop cracks in the tire sidewall, resulting in a rupture and rapid loss of air that could cause a motorist to lose control of their vehicle, increasing the chance of an accident.
According to the National Highway Traffic Safety Administration, Hyundai will notify vehicle owners and dealers will replace the factory tires with tires of another brand, free of charge. Hankook will notify the purchasers of replacement tires and Hankook dealers will replace the tires, free of charge.
The recall will begin this month.
What to do if you have recalled tires
Hankook is urging dealers to immediately search for recalled tires received since December 22, 2015, that have matching DOT Numbers listed in the table shown here.
“If the DOT numbers on the table match, immediately segregate those tires, remove from service, and ship them to us,” the company said.
There are shipping instructions on the link above.
“Upon receipt and verification by Hankook Tire, payment or credit will be issued to you. An additional handling and labor credit of $28 per tire will be issued for tires returned under this recall notice,” Hankook’s dealer notification states.
The company reminded tire dealers they are prohibited by federal law from selling new or used tires recovered by a recall notice.
What should affected customers do?
Affected vehicle owners can contact Hankook customer service at 1-800-426-5665. Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY
1-800-424-9153), or go to www.safercar.gov.